FAQs
Product Questions
Yes! All Buddy products are formulated to be safe for dogs of all breeds and sizes. Most products are also safe for puppies 3 months and older. Always follow the recommended serving size based on your dog's weight. If your dog has a medical condition, we recommend checking with your vet first. 🐾
Yes, Buddy products are designed to complement each other. You can combine supplements like Salmon Oil, Probiotics, and Multivitamins together as part of your dog's daily routine. Just follow the recommended serving size for each product. 🐕
Most pet parents start noticing improvements within 2 to 4 weeks of consistent daily use. Results may vary depending on your dog's age, size, and current health condition. Consistency is key — make it part of your dog's daily routine for best results. 🌟
Yes! Buddy products are vet-formulated and developed with your pet's health in mind. Our products are also BAI approved and meet quality standards for pet supplements in the Philippines. 🏅
You can shop Buddy products on our official stores below. Always buy from our official stores to ensure you receive authentic products.
Ordering Questions
Shipping fees depend on your location and are calculated at checkout. There is no minimum order required to place an order. Shipping rates are set by the courier and may vary depending on your area. 🚚
Estimated delivery times are as follows. Metro Manila: 3 to 7 business days. Provincial areas: 4 to 8 business days. Delivery times may vary depending on courier availability and your location. 📦
We accept the following payment methods: Visa, Mastercard, PayPal, GCash, Maya, Bank Transfer, and Cash on Delivery (COD). COD is available nationwide. 💳
Yes! Cash on Delivery is available nationwide. Simply select COD as your payment method at checkout and pay when your order arrives. 🏠
Yes! A tracking number is automatically generated once your order is shipped. If you need your tracking number, you may request it from us and we will send it to you right away. 📍
Orders can only be cancelled before they are shipped. Once your order has been dispatched, cancellation is no longer possible. If you need to cancel, please contact us as soon as possible after placing your order. 📋
We only accept returns or replacements for items that arrive damaged, defective, or incorrect. If you received a product in this condition, please contact us within 7 days of receiving your order with a photo of the item. We will arrange a replacement or refund as soon as possible. We do not accept returns for change of mind or incorrect orders placed by the customer. 🔄
Get Support
Chat with us
Send us a message on any of our social channels and we will take care of you!
Call us
Buddy Philippines Customer Support. Available Monday to Friday, 9AM to 5PM.